Barbers lease their stations and operate independently with limited Marketing support from The Barber Story.
In the event you need to reschedule or cancel your appointment, reach out directly to the barber your appointment is booked with. You can text them directly by responding to the text confirmation
CANCELLATION POLICY - NO EXCEPTIONS EXCEPT MEDICAL EMERGENCIES. We work with the public, please don’t come to the shop if you are sick. If you show up to the shop sick, you will be turned away and charged for the last minute cancellation of your appointment.
WE strictly enforce our 24 HOUR CANCELLATION/RESCHEDULING POLICY.
YOU Are able to MAKE CHANGES OR RESCHEDULE ANYTIME BEFORE THE 24 HOUR DEADLINE USING THE LINK IN THE CONFIRMATION EMAIL AND/OR TEXT MESSAGE you received upon booking confirmation.
The barber story does not have a shop phone for booking requests. online booking portal is the best option to make changes within the timeframe allowed.
IF YOU DID NOT GET A CONFIRMATION EMAIL AND/OR TEXT MESSAGE, YOU DID NOT COMPLETE THE SCHEDULING PROCESS AND DO NOT HAVE AN APPOINTMENT.
If you are booking while outside of idaho, make sure you are looking at availability in MST. Bookings made for 9am PST will be handled at 10am MST.
ANY CANCELLATIONS OR RESCHEDULING within THE 24 HOUR DEADLINE WILL BE CHARGED THE cancellation penalty OF THE total cost of the SERVICEs SCHEDULED.
APPOINTMENTS CANCELLED OR RESCHEDULED 24 HOURS OR MORE prior to THEIR APPOINTMENT WILL NOT BE CHARGED THE CANCELLATION FEE.
PLEASE read and be aware of your barber’s individual cancellation policy ON THEir personal booking page prior to confirming your appointment.
